Intero Real Estate Services has agreed to a settlement to resolve claims that it violated telephone consumer protection law (TCPA) with unsolicited calls to numbers in the National Do Not Call Registry.
The settlement benefits individuals who received two or more phone calls promoting Intero real estate services within a 12-month period despite registering their number in the National Do Not Call Registry between September 13, 2014 and December 19, 2019. Qualifying calls were made by select Intero agents using the Mojo dialer service. Intero identified 37,962 phone numbers which received a total of 171,584 call attempts.
Intero is a subsidiary of Berkshire Hathaway specializing in the purchase and sale of residential and commercial real estate. In addition, Intero provides loan, title and residential warranty services. The company primarily operates in the San Francisco Bay Area.
According to a 2021 class action lawsuit, Intero Real Estate Services markets its business by harassing consumers with unsolicited telemarketing phone calls.
The plaintiffs in the case say they never gave their information to Intero to be contacted. Despite this, Intero allegedly called them to advertise their services and inquire about the sale of their properties.
To make matters worse, the plaintiffs say they were on the National Do Not Call Registry at the time of the unsolicited telemarketing calls.
Plaintiffs in the telemarketing class action lawsuit claim that those calls violated the TCPA, a federal law that prohibits unsolicited telemarketing calls, texts and faxes. Under the TCPA, companies must obtain prior written consent before contacting consumers or face thousands of dollars in penalties.
Intero Real Estate Services has not admitted any wrongdoing, but has agreed to resolve these allegations with a class action settlement. The exact amount of the settlement is not currently available.
According to the regulations, group members can receive payment in cash. Intero agreed to pay each member of the group $350.
Band members will have 180 days to cash their checks, but can also receive payments via e-deposit, PayPal, Venmo or other payment options.
In addition to providing cash payments, Intero has agreed to change its policies and procedures to comply with the no-call rules. Under these new policies, Intero will provide more information when calling customers, maintain an internal do not call list and make other changes to ensure consumers receive harassing telemarketing calls.
The exclusion and objection deadline is July 6, 2022.
Intero Real Estate Services’ final TCPA settlement approval hearing is scheduled for October 20, 2022.
In order to receive payment from the settlement, Class Members must submit a valid Claim Form by July 6, 2022.